We ship with USPS and UPS from Lander, Wyoming, to addresses in the United States: the states, DC, the US territories, and APO/FPO addresses.

Choose USPS Standard, UPS Ground, or USPS Priority at checkout. Each option shows its price and estimated delivery time. The carriers give the estimates, and they are not guaranteed.

Your order usually ships within 1 to 3 business days. You get a tracking email when your order ships.

Local pickup in Lander is free.

You are responsible for the shipping address. If it is wrong, contact us at contact@balsamroot.coffee before your order ships, and we will fix it.

If your package is lost or damaged, contact us at contact@balsamroot.coffee, and we will work it out with you.

Coffee is a perishable food product, so we do not accept returns. If there is a problem with your order, contact us at contact@balsamroot.coffee, and we will make it right.